I paid $1600 for a professional edit, and my book went to print with at least ten typos. When I tried to get these corrected, the company tried to shake me down for another $400 for a block of edits. They accepted no personal responsibility for the shoddy editing job.
I asked them to send me a finalized copy of my manuscript so that I could upload it to Kindle Direct publishing. They sent me a manuscript where every word with a double f was misspelled (i.e. the word off would always read as of). I asked them for the final edited manuscript, and this is what they sent me.
I have never dealt with the same person twice at iUniverse. I am constantly having to reexplain myself whenever I call the company, which is frustrating. What's worse, every few months or so someone new from the company calls me out of the blue to tell me what a promising book I have, and that I should give them money so that I can enter my book into a book fair. They tell me that they think my book has the potential to be made into a movie. It's all nonsense; they're just commission based workers trying to shake me down so that I can hand over more of my hard earned money.
They sold their own version of my ebook which was not formatted correctly, doing even more damage to my writing career. This led me to take matters into my own hands and publish with KDP.
I could go on and on, but here's the bottom line: When you fork over your money to iUniverse you should expect that they will provide you with professional service, but what happens is the opposite. Over time you will find that their attitude is that you, the writer, should be providing them with a service. In short, they will very underhandedly look for new ways to scam you out of your money. They don't care about you as an author, they just care about generating more revenue.
Review about: Iuniverse Publishing Service.
Monetary Loss: $2000.