I commend the authors for exposing IUniverse to the public. It's time to stop them from stealing money and using incompetent people to "review".
This is a POD company the customer is the publisher. I Universe is making money on both sides of the table they are charging you for a service and selling your product for their personal profit. I know about the Royalty check issue. I have had a number of people call to get autographs on books they purchased on line.
Never saw a Royalty check for more than a couple of dollars.
If you have not done it already - GET FAR AWAY FROM I UNIVERSE. It's a scam and they "policy" is designed to deceive and steal.
Product or Service Mentioned: Iuniverse Publishing Service.
Reason of review: Poor Service/Unqualified review.
Monetary Loss: $3000.
Preferred solution: Deliver product or service ordered.
I didn't like: Contact coordinator assuming authority to do a review, Did not receive royalties, Force contract, Poor communicaiton, Policies.