I began not to trust them when they started to call too much. At least twice a week.
Are you done yet? Are you done yet? Are you done yet? How about now?
It was ridiculous and became very annoying. I cut off all contact and self published and I'm very happy with the outcome.
I did it myself and it was free. I believe in time my work will catch the attention of the right people but until then, I'm sticking with self publishing and having fun doing what I love without being harassed to dish out thousands of dollars.
Product or Service Mentioned: Iuniverse Customer Care.
Reason of review: Poor customer service.