Product: Iuniverse Customer Care Clear all filters (8 of 8 reviews match)
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1.5
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Please stop asking me if this is matter resolved.I Universe took the position that they were not going to publish my manuscript pursuant to the agreement unless I removed names, changed photographs or used a pen name. That will never happen. So I'm sort of stuck giving...
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Review
#1165030 Review #1165030 is a subjective opinion of poster.
Service
Iuniverse Customer Care
Pros
  • How they all stick together to challenge my argument
Cons
  • I universe
Reason of review
It's time to move on this is getting old
Tags
  • No Refund At Anytime
When we first published with iUniverse in 2005, they were a good company. We felt we received what we paid for and were happy with the quality of the product. A year or so later, we published with them again. However, in September 2007, iUniverse was purchased by...
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1 comment
iUniverse
#1437756

Thank you for your comment above. We're very sorry to hear this. Please contact our customer service department and asked to be put on our "Do Not Call" list.

Review
#1133034 Review #1133034 is a subjective opinion of poster.
Service
Iuniverse Customer Care
Reason of review
Annoying calls and emails
I began not to trust them when they started to call too much.At least twice a week. Are you done yet? Are you done yet? Are you done yet? How about now? It was ridiculous and became very annoying. I cut off all contact and self published and I'm very happy with the...
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4 comments
iUniverse
#1437763

Hello, and thank you for bringing this to our attention. We are sorry that you had a poor experience with us. Please feel free to call our Customer Service department and ask ...

Review
#1004675 Review #1004675 is a subjective opinion of poster.
Service
Iuniverse Customer Care
Reason of review
Poor customer service
If you try to market your book to a traditional publisher later, they will drop you instantly when you mention that IUniverse has had anything to do with your project. If you are an aspiring author, maybe slightly lacking in self confidence, they will complete the...
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1 comment
Anonymous
#1572142

I've completed my manuscript and I'm thankful for all the reviews. This company has contacted me numerous times to publish my book and I'm glad I called BBB and looked at all ...

Review
#984277 Review #984277 is a subjective opinion of poster.
Service
Iuniverse Customer Care
Reason of review
Poor customer service
My royalties were sent to an old address in February 2016...which I failed to update (my bad). I never got the check and when I called to report that, they say they have to wait six months before they can issue a new one. Six months...really? I talked to a few...
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Review
#932974 Review #932974 is a subjective opinion of poster.
Service
Iuniverse Customer Care
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
I am so tired of dealing with iUniverse. Their policy of sending out Royalty checks really sucks. They are supposed to send them out at the end of every quarter. I find they are late every time. I have direct deposit which means my check goes out before the checks that...
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1 comment
Anonymous
#503660

Myself and several others are planning to file a class action lawsuit against iUniverse. Anyone who is interested in joining this suit please email me at nutt.justin@gmail.com

Review
#278233 Review #278233 is a subjective opinion of poster.
Service
Iuniverse Customer Care
I'm the author of AS TIME GOES BY. After posting my last complaint in this site iU Customer Support gave me an address to access to get info on my withheld royalties, Sales and Royalties, also View Sales History, but when I tried that found it was a site to fill...
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24 comments
Anonymous
#1540537

Like so many of the others who have complained, I agree that I-Universe has morphed into a consumer unfriendly and difficult company to work with. I now have a book with them ...

Review
#164992 Review #164992 is a subjective opinion of poster.
Service
Iuniverse Customer Care
IUniverse assigned me new Customer Support who emailed info so I could access Sales & Royalties. 1) I just tried it & met another dead end, PAGE NOT FOUND. Left phone msg to CS asking for explanation. 2) Will discuss with her getting out of IU. Dealing with this...
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2 comments
Anonymous
#503644

Myself and several others are planning to file a class action lawsuit against iUniverse. Anyone who is interested in joining this suit please email me at nutt.justin@gmail.com

Review
#163717 Review #163717 is a subjective opinion of poster.
Service
Iuniverse Customer Care

Contact Iuniverse Customer Service

Mailing Address:
iUniverse LLC
1663 Liberty Drive
Bloomington, Indiana 47403
United States
Phone:
(800) 288-4677
All Iuniverse Contacts