State: Indiana Clear all filters (17 of 135 reviews match)
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2.0
Details
As an experienced (published) author -- several dozen articles, three nonfiction books and an equal number of non-productive agents, I had my eyes open when I bought their package for a mystery/crime novel. I did so on the basis that somehow a few of their authors...
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Review
#1520364 Review #1520364 is a subjective opinion of poster.
Cons
  • Way they promoted my book
  • I universe
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Ponzi Book Publishing
1.0
Details
My book Tuesday Beyond *** was published back in March of 2017 and I have not received a single royalty check. I have complained for several months and am just bushed off. One brush off was "We sent you a check" if you did not receive it we will send you a replacement...
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1 comment
Anonymous
#1633246

I also published a book with IUniverse back in 2010, entitled the Power of the Gift. I must agree with you that they seem to be stealing royalties and seem to have no intention to share with the writer. I'm planning to write another book and I can assure you that it will not be published by IUniverse...

Review
#1437897 Review #1437897 is a subjective opinion of poster.
Pros
  • Design of my book
Cons
  • Refusal to pay royalties
Reason of review
Receiving royalties
Loss
$6
Preferred solution
Royalties
Tags
  • Royalties Rip Off
1.0
Details
Sad I contacted iUniverse to inquire about how to publish my first book of poetry. At first, the interaction was very fulfilling, seemed reasonably priced, and I received excellent customer service. I was gradually contacted by different people one of whom was Red H....
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2 comments
iUniverse
#1625899

Hello - we're sorry to hear that you've had a poor experience with us. Have you tried contacting our Customer Service department, to have your issues rectified?

Please also feel free to send us an email at ComplaintsResponses@iUniverse.com along with your name and Project ID. Thanks.

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Review
#1429967 Review #1429967 is a subjective opinion of poster.
Cons
  • Misleading and fraudulent practice
  • Force contract
Reason of review
Pricing issue
Loss
$40
Preferred solution
Full refund
Tags
  • misleading
  • Fraud Advice
1.0
Details
I was contacted by a representative. I told them that my book was still in the writing process. Yet, they asked me for a $1700 deposit right the way. The represrntative insisted that l should pay it now. At that time, l knew that l was dealing with a scam company. I...
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2 comments
Anonymous
#1678743

Sherry Olsen, not only publishing companies have bad reviews or comments but other companies too even mobile phones. There are always Authors that experienced things that they didn't expect.

Well, all the companies have those. So, I'm not new to this. Most of the comments are of course true in a way but exaggerated. Well, I do respect that most of them has complaints but it's okay.

Choose the publishing company that has what you need. Good luck

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Review
#1329339 Review #1329339 is a subjective opinion of poster.
1.0
Details
Seriously, they are the worst. I'll keep this short. I was conned and lied to into using them. Immediately after payments, I was transferred to other representatives that don't seem to know a thing about publishing. I read more reviews, all that said what I'm about to...
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1 comment
Anonymous
#1728271

If you used a credit/debit card or Pay Pal see if you can file a complaint and get the money refunded directly from your financial institution. Good luck!

Review
#1231625 Review #1231625 is a subjective opinion of poster.
Cons
  • Costs and fees
  • Force contract
  • Poor communicaiton
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • self publishing companies
  • Iuniverse Review
1.0
Details
Since initially submitting my manuscript to IUniverse in July 2017, I have faced one disappointment after another with the staff and content evaluation department. I have grown tired of having to explain my work to a department who does not understand the context in...
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1 comment
iUniverse
#1437752

Hello -- We're sorry to hear about the experience that you are having. Would you care to send more details about your situation to ComplaintsResponses@iUniverse.com, and we can follow up on that matter? Thanks.

Review
#1194514 Review #1194514 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Full refund
1.5
Details
Please stop asking me if this is matter resolved. I Universe took the position that they were not going to publish my manuscript pursuant to the agreement unless I removed names, changed photographs or used a pen name. That will never happen. So I'm sort of stuck...
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Review
#1165030 Review #1165030 is a subjective opinion of poster.
Pros
  • How they all stick together to challenge my argument
Cons
  • I universe
Reason of review
It's time to move on this is getting old
Tags
  • No Refund At Anytime
1.5
Details

Update by user Jan 08, 2018

I am still very disappointed and displeased with I Universe, A smart aleck comment that I should spell check my complaint is exactly that. A smart aleck, unprofessional and undoubtedly very unprofessional. That's a clear indication of the type of service you will get...

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1 comment
iUniverse
#1437754

We're very sorry to hear that you had a poor experience with us. If members of our firm have indeed been rude or disrespectful, this is definitely something that concerns us.

Please feel free to contact our Customer Service department and provide the names of the people involved. As mentioned, it is definitely a matter which we take very seriously.

Review
#1164660 Review #1164660 is a subjective opinion of poster.
Pros
  • I liked the sales approach
Cons
  • Want to re-write a poetry book
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Misrepresenting
  • Arrogant
1.0
Details
I commend the authors for exposing IUniverse to the public. It's time to stop them from stealing money and using incompetent people to "review". This is a POD company the customer is the publisher. I Universe is making money on both sides of the table they are charging...
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Review
#1156441 Review #1156441 is a subjective opinion of poster.
Cons
  • Poor communicaiton
  • Did not receive royalties
  • Contact coordinator assuming authority to do a review
Reason of review
Poor Service/Unqualified review
Loss
$3000
Preferred solution
Deliver product or service ordered

Contact Iuniverse Customer Service

Mailing Address:
iUniverse LLC
1663 Liberty Drive
Bloomington, Indiana 47403
United States
Phone:
(800) 288-4677
All Iuniverse Contacts
1.0
Details
(iUniverse) https://infogalactic.com/info/IUniverse Now to make things clear, I never signed up my book "CandyCali" to be in "Book-to-Screen PitchFest" with iUniverse, but they put it in PitchFest without my permission.... *It's a breach of contract giving away my...
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Review
#1054935 Review #1054935 is a subjective opinion of poster.
Cons
  • Did not receive royalties
  • Misleading and fraudulent practice
Reason of review
Royalty Embezzlement
Preferred solution
Full refund
Tags
  • Ponzi Book Publishing