Iuniverse - Failed to Pay Royalties, Horrible Customer Service
My royalties were sent to an old address in February 2016...which I failed to update (my bad). I never got the check and when I called to report that, they say they have to wait six months before they can issue a new one. Six months...really? I talked to a few people there and one told me it would be automatically generated after September. Nope! I called after second week of September and someone was going to look into it. Nope..never got back to me. Finally I was given a name Chris Devero who is head of Royalty customer service I was told. Of course he doesn't pick up his phone and doesn't return email.
No one at this company takes responsibility. I will notify NBC's investigation team about these charlatans. It's funny how their sales guy calls me once a month to try to get me to purchase books, but when it comes to paying royalties to their customers they could care less.
Pathetic!
Devon Wild
Author of Pick-Up Lines That Work
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.
Location: Los Angeles, California
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