Update by user Oct 22, 2018
I Universe did respond by e-mail. A lot quicker than any other time.
They still play defense and refuse to offer any assistance to finish project. They did have all my info upfront and should have recommended a diferent package or assistance for the desire I had for my cover.
Original review posted by user Oct 12, 2018
They did start out positively. The starting info had to be submitted 3 times. I am not sure of the problem. The lady was nice and I sent the forth starting info to her directly. This should have been a warning and I should have quit then. The edit review was a one time review, I did learn a lot. Really should have had another review after changes. Moving on to the cover process, I received a generic photo album and nothing to do with my cover info I Universe had. This man was unwilling to do anything different. Contract says 3 covers for me to review. I got nothing. One portion of photo album put me to *** *** site. While I am tolerant, I still was offended by these photos. No one would return e-mails and phone calls were put to an answering machine or I was told someone would contact me. That process took 3 months and no offers to correct any issue were offered.
I truly feel I got ripped off and they could have put a better effort into this project.
Please go into your project with eyes open and ask a lot of questions.
Mike Bunk #776799
Product or Service Mentioned: Iuniverse Publishing Service.
Reason of review: Not as described/ advertised.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.