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I began not to trust them when they started to call too much. At least twice a week. Are you done yet? Are you done yet? Are you done yet? How about now? It was ridiculous and became very annoying. I cut off all contact and self published and I'm very happy with the...
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4 comments
iUniverse
#1437763

Hello, and thank you for bringing this to our attention. We are sorry that you had a poor experience with us.

Please feel free to call our Customer Service department and ask to be put on our "Do Not Call" list.

This will be put into our sales software and ensure that you are not called again. Thanks!

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Review
#1004675 Review #1004675 is a subjective opinion of poster.
Reason of review
Poor customer service
Endless, non stop phone calls and e mails from these vultures, trying to sell services, even if you've already made it very clear you aren't interested. One effective way to stop the calls is to cancel your agreement, at which time nobody will ever contact you again,...
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1 comment
Anonymous
#1572142

I've completed my manuscript and I'm thankful for all the reviews. This company has contacted me numerous times to publish my book and I'm glad I called BBB and looked at all the reviews before making a huge investment. I'm a teacher in Oklahoma City and we do not have money to throw away like that.

Review
#984277 Review #984277 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
I received royalties at first when friends and family bought on their (IUniverse) website. Amazon, Barnes and Nobel all sold my books (published 2 in 2014). These books were supposedly purchased by Lightening but this quickly dried up. I purchased 6 on line myself from...
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1 comment
Anonymous
#1342208

wrote a book in 2009. Never heard from them afterwards.

Finally in 2017 I get a call from someone from IUNIVERSE stating my book was nor selling and they wanted to promote it for $1,500.00 .

I told them I had never received any royalties for my book since 2009. They ignored that bit of important information and continued an immoral and despicable sells pitch.

Review
#982929 Review #982929 is a subjective opinion of poster.
Cons
  • Poor product marketing
  • Did not reveive royalties
  • Did not receive royalties
Reason of review
Bad quality
Loss
$33000
1.0
Details
BEWARE of this company!!!!! They are not honest people, and very unprofessional... Aside from that, they will *** you into paying for marketing packages that they know they can't fulfill... They will drag the process out for months after taking your money, and will...
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Review
#964491 Review #964491 is a subjective opinion of poster.

IUNIVERSE - Drove me to ***!

I will conclude after my book had been published - i'm tied with them as I paid upfront. It has been an ordeal and continuing - I just want to get to sign off! I will conclude after my book had been published - i'm tied with them as I paid upfront. It has been an ordeal and continuing - I just want to get to sign off! I will conclude after my book had been published - i'm tied with them as I paid upfront. It has been an ordeal and continuing - I just want to get to sign off!
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Review
#955199 Review #955199 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund

Iuniverse - Publishing Service Review from Monmouth Junction, New Jersey

2.0
Details
Terrible customer service unless you are calling to pay for your contract. Three months to publish a book? Really? Three months later, after paying over $1100 for my contract, they are still in the "reviewing stage". I am now dealing with my third personal consultant person, all of whom have been lovely people. There is no end in sight to get this book published. Highly disappointed and would not ever recommend.
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Review
#948627 Review #948627 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
Iuniverse - These people are the worst ever
First off let start by saying I wish I had read the reviews before i wasted my money with this company. Although ya might say to yourself you can't please everyone so maybe it's just those few. well I wish that was the case because a lot of what other people are saying...
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2 comments
Anonymous
#1254393

Well thank you folks. I have been receiving such calls from a really nice gentleman.

The fee immediately scared me away. However, after several calls, I thought i check out reviews. Thank you for your review. I plan to run for the hills.

I will get my books published another way. Any suggestions?

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Review
#947257 Review #947257 is a subjective opinion of poster.
Reason of review
whole experince
Loss
$1300
My royalties were sent to an old address in February 2016...which I failed to update (my bad). I never got the check and when I called to report that, they say they have to wait six months before they can issue a new one. Six months...really? I talked to a few...
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Review
#932974 Review #932974 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
1.0
Details
These people can't get anything right! When I first got the book published, I sat up through the night editing everything because they promised me delivery in time for Christmas if I submitted the finished manuscript by a certain date. I got it in in time. I...
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1 comment
Anonymous
#1208451

This sounds like Author House Publishing but under a new name,they did such a terrible editing of my book too thats why they are not listed on the website,and I had paid them to editing my book.

Review
#895577 Review #895577 is a subjective opinion of poster.
Cons
  • Did you not read my review
Reason of review
Damaged or defective
1.0
Details
I published with Iuniverse and after several years of "no Sales therefore no Royalties".. although I was asked many times to "Sign" a physical copy of the non sold book! I pursued Iuniverse and never received a firm response to my issues. Finally, in 2015 I withdrew...
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Review
#888482 Review #888482 is a subjective opinion of poster.
Reason of review
Order processing issue