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I am not pissed. I am writing this to balance out the pissed people. I have published 10 books with iuniverse. I decided to try someone else ...Fast Pencil/Infinity publishing....and i crawled back to iuniverse. Fast Pencil/Infinity had my manuscript for 4 months and...
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1 comment
Anonymous
#1672428

To All, I was contacted today from a sales person with iuniverse. After reading the horrible reviews I think I will keep searching.

I am sorry you all went through this.

Sad that you put your heart and mind in to a goal like this only to see it not come true. Again thank you..

Review
#1251769 Review #1251769 is a subjective opinion of poster.
Service
Iuniverse Publishing Service
Reason of review
Good quality
2.0
Details
I had a terrible experience with iuniverse after the book was published.Money,Money and more Money was needed to advertise...I spent thousands of dollars and where's the Royalties??
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1 comment
Anonymous
#1508730

I agree, after being disappointed in my royalties of 29.25, I looked it up. My net sales were 112 and my royalties were 29.25?

And my sales report said net sales were 468 and I earned 31.25, their math is off if 31.25 is 50% of 468! So glad I left them for Createspace. Switch to createspace, much cheaper.

Make a Facebook page, create a website. Write and do it yourself, the only sympathy Iunivers shows is when you say no.

Review
#1242292 Review #1242292 is a subjective opinion of poster.
Service
Iuniverse Publishing Service
Reason of review
Problems with payment
1.0
Details
Seriously, they are the worst. I'll keep this short. I was conned and lied to into using them. Immediately after payments, I was transferred to other representatives that don't seem to know a thing about publishing. I read more reviews, all that said what I'm about to...
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1 comment
Anonymous
#1728271

If you used a credit/debit card or Pay Pal see if you can file a complaint and get the money refunded directly from your financial institution. Good luck!

Review
#1231625 Review #1231625 is a subjective opinion of poster.
Service
Iuniverse Publishing Service
Cons
  • Force contract
  • Poor communicaiton
  • Costs and fees
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • self publishing companies
  • Iuniverse Review
1.0
Details
Since initially submitting my manuscript to IUniverse in July 2017, I have faced one disappointment after another with the staff and content evaluation department. I have grown tired of having to explain my work to a department who does not understand the context in...
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1 comment
Braeleigh
#1437752

Hello -- We're sorry to hear about the experience that you are having. Would you care to send more details about your situation to ComplaintsResponses@iUniverse.com, and we can follow up on that matter? Thanks.

Review
#1194514 Review #1194514 is a subjective opinion of poster.
Service
Iuniverse Publishing Service
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Full refund
1.5
Details
Please stop asking me if this is matter resolved. I Universe took the position that they were not going to publish my manuscript pursuant to the agreement unless I removed names, changed photographs or used a pen name. That will never happen. So I'm sort of stuck...
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Review
#1165030 Review #1165030 is a subjective opinion of poster.
Service
Iuniverse Customer Care
Pros
  • How they all stick together to challenge my argument
Cons
  • I universe
Reason of review
It's time to move on this is getting old
Tags
  • No Refund At Anytime
1.5
Details

Update by user Jan 08, 2018

I am still very disappointed and displeased with I Universe, A smart aleck comment that I should spell check my complaint is exactly that. A smart aleck, unprofessional and undoubtedly very unprofessional. That's a clear indication of the type of service you will get...

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1 comment
Braeleigh
#1437754

We're very sorry to hear that you had a poor experience with us. If members of our firm have indeed been rude or disrespectful, this is definitely something that concerns us.

Please feel free to contact our Customer Service department and provide the names of the people involved. As mentioned, it is definitely a matter which we take very seriously.

Review
#1164660 Review #1164660 is a subjective opinion of poster.
Service
Iuniverse Publishing Service
Pros
  • I liked the sales approach
Cons
  • Want to re-write a poetry book
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Misrepresenting
  • Arrogant
1.0
Details
I commend the authors for exposing IUniverse to the public. It's time to stop them from stealing money and using incompetent people to "review". This is a POD company the customer is the publisher. I Universe is making money on both sides of the table they are charging...
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Review
#1156441 Review #1156441 is a subjective opinion of poster.
Service
Iuniverse Publishing Service
Cons
  • Contact coordinator assuming authority to do a review
  • Poor communicaiton
  • Force contract
Reason of review
Poor Service/Unqualified review
Loss
$3000
Preferred solution
Deliver product or service ordered
2.1
Details
This is my 4th manuscript with I.Universe a print on demand company. In addition to getting attitude from a "check in coordinator" someone who probably just came out of high school is attempting to do a book review and tell me what I can not can not write. Even worst,...
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1 comment
Anonymous
#1402457

I have great difficulty accepting you as an author.

It does not appear that you proofread your complaint prior to posting it here.

You gave us very little in the way of setup, character introduction, goal expectation.

I can't find any reference to the subject of the book ; violation of Rule-1.

The punctuation and syntax are not well presented.

Complaint denied. Did you read the contract into which you entered fully and with complete comprehension ?

Review
#1145269 Review #1145269 is a subjective opinion of poster.
Service
Iuniverse Publishing Service
Cons
  • Service is down hill after they get the sale rude conscending
  • It is all sale and no service
Reason of review
Violations of the contract failure to proceed
Loss
$5000
Preferred solution
Deliver product or service ordered
When we first published with iUniverse in 2005, they were a good company. We felt we received what we paid for and were happy with the quality of the product. A year or so later, we published with them again. However, in September 2007, iUniverse was purchased by...
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1 comment
Braeleigh
#1437756

Thank you for your comment above. We're very sorry to hear this. Please contact our customer service department and asked to be put on our "Do Not Call" list.

Review
#1133034 Review #1133034 is a subjective opinion of poster.
Service
Iuniverse Customer Care
Reason of review
Annoying calls and emails
1.6
Details
First and foremost I am 99.99% convinced that they do not pay their authors the royalties they are due. I know for a fact that I have sold to friends and family than what they have paid me in royalties. Not to mention the books that were and are being ordered from...
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3 comments
Anonymous
#1538287

I lost 3,000. with these idiots. Never again from now on any Self Publishing company that contacts me will have to speak to my attorney before I sign anything!

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Review
#1125635 Review #1125635 is a subjective opinion of poster.
Service
Iuniverse Publishing Service
Cons
  • Misleading and fraudulent practice
Reason of review
Problems with payment
Loss
$10000
Preferred solution
Full refund