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1.0
Details
Since initially submitting my manuscript to IUniverse in July 2017, I have faced one disappointment after another with the staff and content evaluation department. I have grown tired of having to explain my work to a department who does not understand the context in...
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1 comment
iUniverse
#1437752

Hello -- We're sorry to hear about the experience that you are having. Would you care to send more details about your situation to ComplaintsResponses@iUniverse.com, and we can follow up on that matter? Thanks.

Review
#1194514 Review #1194514 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Full refund
1.5
Details
Please stop asking me if this is matter resolved. I Universe took the position that they were not going to publish my manuscript pursuant to the agreement unless I removed names, changed photographs or used a pen name. That will never happen. So I'm sort of stuck...
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Review
#1165030 Review #1165030 is a subjective opinion of poster.
Pros
  • How they all stick together to challenge my argument
Cons
  • I universe
Reason of review
It's time to move on this is getting old
Tags
  • No Refund At Anytime
1.5
Details

Update by user Jan 08, 2018

I am still very disappointed and displeased with I Universe, A smart aleck comment that I should spell check my complaint is exactly that. A smart aleck, unprofessional and undoubtedly very unprofessional. That's a clear indication of the type of service you will get...

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1 comment
iUniverse
#1437754

We're very sorry to hear that you had a poor experience with us. If members of our firm have indeed been rude or disrespectful, this is definitely something that concerns us.

Please feel free to contact our Customer Service department and provide the names of the people involved. As mentioned, it is definitely a matter which we take very seriously.

Review
#1164660 Review #1164660 is a subjective opinion of poster.
Pros
  • I liked the sales approach
Cons
  • Want to re-write a poetry book
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Misrepresenting
  • Arrogant
1.0
Details
I commend the authors for exposing IUniverse to the public. It's time to stop them from stealing money and using incompetent people to "review". This is a POD company the customer is the publisher. I Universe is making money on both sides of the table they are charging...
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Review
#1156441 Review #1156441 is a subjective opinion of poster.
Cons
  • Policies
  • Contact coordinator assuming authority to do a review
  • Poor communicaiton
Reason of review
Poor Service/Unqualified review
Loss
$3000
Preferred solution
Deliver product or service ordered
2.1
Details
This is my 4th manuscript with I.Universe a print on demand company. In addition to getting attitude from a "check in coordinator" someone who probably just came out of high school is attempting to do a book review and tell me what I can not can not write. Even worst,...
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1 comment
Anonymous
#1402457

I have great difficulty accepting you as an author.

It does not appear that you proofread your complaint prior to posting it here.

You gave us very little in the way of setup, character introduction, goal expectation.

I can't find any reference to the subject of the book ; violation of Rule-1.

The punctuation and syntax are not well presented.

Complaint denied. Did you read the contract into which you entered fully and with complete comprehension ?

Review
#1145269 Review #1145269 is a subjective opinion of poster.
Cons
  • It is all sale and no service
  • Service is down hill after they get the sale rude conscending
Reason of review
Violations of the contract failure to proceed
Loss
$5000
Preferred solution
Deliver product or service ordered
When we first published with iUniverse in 2005, they were a good company. We felt we received what we paid for and were happy with the quality of the product. A year or so later, we published with them again. However, in September 2007, iUniverse was purchased by...
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1 comment
iUniverse
#1437756

Thank you for your comment above. We're very sorry to hear this. Please contact our customer service department and asked to be put on our "Do Not Call" list.

Review
#1133034 Review #1133034 is a subjective opinion of poster.
Reason of review
Annoying calls and emails
1.6
Details
First and foremost I am 99.99% convinced that they do not pay their authors the royalties they are due. I know for a fact that I have sold to friends and family than what they have paid me in royalties. Not to mention the books that were and are being ordered from...
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3 comments
Anonymous
#1538287

I lost 3,000. with these idiots. Never again from now on any Self Publishing company that contacts me will have to speak to my attorney before I sign anything!

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Review
#1125635 Review #1125635 is a subjective opinion of poster.
Cons
  • Misleading and fraudulent practice
Reason of review
Problems with payment
Loss
$10000
Preferred solution
Full refund
1.0
Details
(iUniverse) https://infogalactic.com/info/IUniverse Now to make things clear, I never signed up my book "CandyCali" to be in "Book-to-Screen PitchFest" with iUniverse, but they put it in PitchFest without my permission.... *It's a breach of contract giving away my...
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Review
#1054935 Review #1054935 is a subjective opinion of poster.
Cons
  • Misleading and fraudulent practice
  • Did not receive royalties
Reason of review
Royalty Embezzlement
Preferred solution
Full refund
Tags
  • Ponzi Book Publishing
The drove me insane.... Stole all of my sales.... Ruined my career and business. And bankrupted me.... I spent over 50,0000 messing with them and trying to b a writer... My GM settlement and SSDI money is down the drain and im old with nothing but a crazy check from...
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1 comment
iUniverse
#1437761

Hello, and thank you for your message. We would certainly like to resolve any discrepancies or eliminate any confusion.

Please contact our Customer Service team and explain what happened in your publishing experience.

If someone from our firm acted in an unprofessional or unscrupulous manner, it is definitely something we want to know. We hope to resolve this matter for you!

Review
#1035058 Review #1035058 is a subjective opinion of poster.
This is my opinion. After publishing two books with iUniverse, I can only believe I made them a lot of money which they did not pay me royalties on. I know people are buying them. I get reviews, hits on my facebook pages etc..., yet the royalty payments do not match...
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2 comments
iUniverse
#1437762

Hello, and thanks for your comment. As always, we hope to resolve any discrepancy pertaining to royalties.

Have you tried contacting our team at RoyaltyHelpDesk@authorsolutions.com?

They can provide all information regarding your royalties, and show you where to track your royalties in your iU account. Please send them an email -- we'd love to resolve this matter for you.

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Review
#1031586 Review #1031586 is a subjective opinion of poster.
Reason of review
Non-payment of Royalties
Loss
$10000
Preferred solution
Let the company propose a solution