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  • Customers like
    • Editors 2
    • Contact person 2
    • Entire publication process 1
  • Customers don't like
    • Force contract 4
    • Poor communicaiton 3
    • Their costs and fees 2

Horrible. Fooled my Aunt into some expensive marketing package that cost $500 per month. Royalties were only $20 per month. Impossible to cancel. Add comment

This is the second complaint with this company. On Friday, I'm going to complain on social media and let everyone know how bad this company and Author House really is. If this company does not believe in your book then it will take forever to get it published. I have wasted 11 months of my time and money. I have mentioned I would prefer being contacted by telephone numerous times, but they... Read more

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In defense of iUniverse I have published with them five times before since 2005. I was working on getting another two manuscripts completed and decided to jump ahead of myself and get the contract with iUniverse going just to push me to finish my books. With the contracts already to go I had an accident that caused me spinal cord issues, 5 major surgeries and the problems became overwhelming with... Read more

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IUniverse...a professional relationship with excellent results
1 of 2

Abbott Press published my first book, 'The President's Weapon'. There was an issue with the printing that they corrected to my satisfaction. For my second book, 'Dead Water', I was bumped up to iUniverse. Though probably 4 to 6 weeks out before release, my experience with iUniverse has not only been professional, but enjoyable. They have patiently explained all my questions (and I ask a LOT),... Read more

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  • From mobile
  • Iuniverse
  • Dec 29, 2015
  • #760016

They failed to put in the design back cover of the book.They failed to make correction of errors, and wanted to charge me $500 to correct. They then called me to pay them $500 to take 10 of my $11books to the book fair. Told him I refuse to give him money to pay for his vacation to Florida!!! Add comment

Iuniverse/Author Solutions is designed and set up to fraud you. They are set up in several layers and say one department does not know what the other is doing which of course is not true. As I told customer service spokesperson Dianne Rose, everyone is responsible for the things you do in the company name. She tried to say its this department fault and not hers. But its all set up to try to say... Read more

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I am ashamed to have gotten taken by Iuniverse. They used to be a reputable company. I had purchased and produced three books with them before they were bought. They used to be a good an reputable company who I referred to several people. They took my money and said they would produce my book. They asked me to change the cover I did. They provided me a new cover with the controversial cover... Read more

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As a first time author I was primarily interested in getting good developmental editing and a good product. It was expensive and slow but I viewed it as the tuition I did not spend as a twenty-something. HOWEVER, the company is a mess. There are more departments that (if they are on the same continent) never speak to each other. They are extremely good at getting money but not so good at getting... Read more

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I have used them and encountered no serious problems. My cover design was spectacular. The corrections they made were great as I needed them. There were a couple minor things i qiuls recommend as inprovement, but this is self-publishing and you pay as you go. The work gets done. Norhing is free. I think many of these reviewers are uptight gor different reasons. My services were also done quickly.... Read more

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I ordered 3 copies of my own novel, paying $29.85 for the package. They came today, but the receipt said I had paid $2,985.00 This leaves me not surprised there are widespread accusations of owed royalties not paid. Evidently, no one is in charge at iUniverse. I began dealing with iUniverse in 2008 when it was under its original owner and found the company to be conscientious and efficient. I... Read more

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